EMT Practice Test

1. Question Content...

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Question1: Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

Question2: Northern Trail Outfitters has requested that when the Referral Date field is updated on the
custom object Referral Source, the parent object Referral also needs to be updated.
Which automation solution should an administrator use to meet this request?

Question3: Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Question4: The administrator at cloud kicks has been ask to change the company's Shoe style field to
prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers

Question5: Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?

Question6: The Cloud kicks sales manager wants to boost productivity by providing insights at the start
of each day.
Which three sales-specific standard Lightning components should administrator add to the homepage
to meet this requirement?
Choose 3 Answers.

Question7: The events manager at dream house realty has a hot lead from a successful open house that
needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member
history?

Question8: The administrator at Clod Kicks updated the custom object Event to include a lookup field to the
primary contact for the event. When running an event report, They want to reference fields from the
associated contact record.
What should the administrator do to pull contact fields into the Custom report?

Question9: An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90
days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?

Question10: Universal container has a contact Lightning record Page with a component that shows
LinkedIn dat
a. The sales team would like to only show this component to sales users when they are on
their mobile phones.
Choose 2 Answers.

Question11: An administrator gets a rush request from Human Resources to remove a user's access to
Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?

Question12: Users at Cloud Kicks are reporting different options when uploading a custom picklist on the
Opportunity object based on the kind of opportunity.
Where Should an administrator update the option in the picklist?

Question13: The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom
Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent the administrator from fulfilling this requirement?

Question14: An administrator Creates a custom text area field on the Account object and adds it to the service
team's page layout. The services team manager loves the addition of this field and wants it to appear
in the highlights panel so that the services reps can quickly find it when on the Account Page
How should the administrator accomplish this?

Question15: An administrator at Northern Trail Outfitters is unable to add a new user in salesforce.
What could cause this issue?

Question16: DreamHouse Reality needs to use consistent picklist value on a category filed on accounts
and cases, with value respective to record types.
Which two features should the administrator use to fulfill this requirement?
Choose 2 Answers

Question17: AW Computing has six sales teams in a region. These teams always consists of the same account
manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same
customer?

Question18: Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.
Which three password policies should an administrator configure?
Choose 3 answers

Question19: Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its
marketing campaigns.
How should an administrator deliver this information?

Question20: The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A
user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers

Question21: Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary
at a time. The administrator has been asked to show only the questions that is needed.
How should an administrator complete this?

Question22: A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting
one event per month and want to be able to report on campaign ROI by month and series.
How should the administrator set up the Campaign to simplify reporting?

Question23: The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set
of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?

Question24: An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW
Computing.
What should the administrator do to meet the deadline without increasing the budget?

Question25: Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile
App?

Question26: An administrator installed a managed package that contains a permission set group. The
permission set group that was installed includes Delete access on several objects, and the administrator
needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?

Question27: Executives at Cloud Kicks have reported that their dashboards are showing inaccurate dat
a. The
administrator has discovered been changing the source reports.
Which two actions should the administrator take to preserve the integrity of the source reports?
Choose 2 answers

Question28: An Administrator wants to trigger a follow-up task for the opportunity owner when they close an
opportunity as won and another task after 60 days to check in with the customer.
which two automation tools should the administrator use?
Choose 2 answers

Question29: The administrator for AW Computing is working with a user who is having trouble logging
in to salesforce.
What should the administrator do to identify why the user is unable to login?

Question30: Sales managers would like to know what could be implemented to surface important values
based on the stage of the opportunity.
Which tool should an administrator use to meet the requirement?

Question31: The administrator has been asked to automate a simple field update on the account. When a
support agent changes the status of the account to 'Audited', they would like the system to
automatically update the Audited date field on the account with today's date.
Which tool should the administrator use to complete this automation?

Question32: The Client services and customer support teams share the same profile but have different
permission sets. The Custom Object Retention related list needs to be restricted to the client services team
on the Lightning record page layout.
What should the administrator use to fulfil this request?

Question33: Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.
the administrator configure to help with these issues?

Question34: Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers

Question35: Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity
records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers

Question36: Universal Containers requires a different Lightning page to be displayed when Accounts are
viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?

Question37: Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR
system. This process needs to be reviewed by managers and directors.
Which two tools should and administrator configure?
Choose 2 answers

Question38: When users log in to Salesforce via the user interface, which two settings does the system check
for authentication?
Choose 2 answers

Question39: Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have
a streamlined solutions to update the shipping address on selected orders associated with an account
when the shipping address is changed on the account.
How should the administrator deliver this requirement?

Question40: Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked
the administrator to help sales reps prioritize and close more deals.
What should the administrator and close more deals.

Question41: Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list
from the Account record. Sales users want to see Case created date and status while Customer Care
would like to see owner, status, and contact.
What should the administrator use to achieve this?

Question42: When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be
launched.
Which automation tool should an administrator use to build this discount calculator screen?

Question43: Cloud Kicks users are seeing error messages when they use one of their screen flows. The error
messages are confusing but could be resolved if the users entered more information on the account
before starting the flow.
How should the administrator address this issues?

Question44: An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?

Question45: The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an
Opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?

Question46: administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.
What could cause this issue?

Question47: Dreamhouse Reality just announced its new home concierge offering. This product is unlike
anything the company has offered in the past and follows a different business model.
What Should the administrator Configure to meet this requirement?

Question48: An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?

Question49: At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

Question50: The administrator at Ursa Major Solar has Created a new record type for customer warranty cases
which two assignments should the administrator use to display the new record type to users?
Choose 2 answers

Question51: An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

Question52: DreamHouse reality has an approval process. A manager attempts to approve the record but
receives an error.
What should an administrator review to troubleshoot this request?

Question53: Universal Containers administrator has been asked to create a many-to-many relationship
between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers

Question54: User at Cloud Kicks want to see information more useful for their role on the Case page.
How should an administrator make the pages more dynamic and easier to use?

Question55: Northern Trail Outfitters is using one profile for all of its marketing users, providing read-only
access to the Campaign object. A few marketing users now require comprehensive edit access on
Campaigns.
How should an administrator fulfil this request?

Question56: An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

Question57: The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in?

Question58: Universal Container wants to increase the security of their org by requiring stricker user passwords.
Which two of the following should an administrator configure?
Choose 2 answers

Question59: At universal Containers, users would like to be able to share Salesforce records with other
members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers

Question60: Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status
values as they are on the path. Agents should be prohibited from preventing the case back to a previous
status.
Which Feature Should an administrator use to fulfill this request?

Question61: The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales
across the different teams. The key place of data is the total of all sales for the year and the progress to
the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a
single value?

Question62: Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object
displays on the Opportunity page layout.
Which type of the field should an administrator create to accomplish this?

Question63: Cloud Kicks has decided to delete a custom field.
What will happen to the data in the field when it is deleted?

Question64: Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title
of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?

Question65: At cloud kicks sales reps use discounts on the opportunity record to help win sales on
products. When an opportunity is won, they then have to manually apply the discount up the related
opportunity products. The sales manager has asked if three is a way to automate this time consuming
task.
What should the administrator use to deliver this requirement?

Question66: Cloud Kicks has a team of product owners that need a space to share feedback and ideas with
just the product team.
How should the administrator leverage Salesforce to help the team collaborate?

Question67: An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should
be restricted from deleting any records.
What should the administrator do to meet this requirement?

Question68: Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit
findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?

Question69: What are three Setting an administrator should configure to make it easy for approvers to
respond to approval requests?
Choose 3 Answers.

Question70: How should an administrator support this request?

Question71: New Leads needs to be routed to the correct sales person based on the lead address.
How should the administrator configure this requirement?

Question72: DreamHouse Realty regularly processes customer requests for warranty work and would like to
offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

Question73: The administrator at Cloud kicks deleted a custom field but realized there is a business unit
that still uses the field.
What should an administrator take into consideration when undeleting the field?

Question74: An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers

Question75: Which two objects are customizable the Stage Setup Flow?
Choose 2 answers

Question76: Users at Universal Containers would like to visually see the sales stages on an Opportunity
page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?

Question77: Cloud kicks has the organization-wide sharing default set to private on the shoe object. The
sales manager should be able to view a report containing shoe records for all of the sales reps on their
team.
Which 3 items should the administrator configure to provide appropriate access to the report?
Choose 3 answers

Question78: An administrator has assigned a permission set group with the two-factor authentication for
User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.
Which two prompts will happen when one of the users attempts to log in to Data Loader?
Choose 2 answers

Question79: An administrator at Cloud Kicks is building a flow that needs to search for records that meet
certain conditions and store values from those records in variable for use later in the flow.
What flow element should the administrator add?

Question80: Northern Trail Outfitters wants emails received from customers to generate cases automatically.
How should the administrator ensure that the emails are sent to the correct queue?